Thank you for choosing Zamtix Enterprise for your digital marketing needs. Because our services involve time, labor, and third-party ad spend, this policy explains what is and isn’t eligible for a refund, and how cancellations are handled.
1. Nature of Our Services
Digital marketing services (including but not limited to SEO, PPC/ad management, social media marketing, content creation, and consulting) require time, strategy, and execution. Results such as rankings, traffic, leads, or conversions cannot be guaranteed, as they depend on factors outside our control (search engine algorithms, market competition, ad platform policies, client’s website/product, etc.). Refunds are therefore based on work performed, not on marketing outcomes.
2. One-Time Projects
For one-time services (e.g., website audit, ad campaign setup, content package):
- Before work begins: Full refund if you cancel before we start any work on your project.
- After work begins: No refund once work has started, but you may request a partial refund reflecting the percentage of unfinished work, at our discretion.
- After delivery: Once final deliverables are sent and approved, the project is considered complete and non-refundable.
3. Monthly Retainers / Ongoing Services
For ongoing monthly services (e.g., SEO retainers, social media management, PPC management):
- Payments are made in advance for that month’s work and are non-refundable once the billing cycle has started, since strategy, planning, and execution begin immediately.
- You may cancel at any time to stop future billing – see Section 5 (Cancellation).
- If you cancel mid-cycle, you will not be billed for the following month, but no partial refund is issued for the current month already in progress.
4. Ad Spend (PPC, Social Ads, etc.)
- Any ad spend paid to third-party platforms (Google Ads, Meta Ads, LinkedIn Ads, etc.) is non-refundable by us, as this money is paid directly to the platform, not retained by Zamtix Enterprise.
- Our management fee for overseeing ad campaigns follows the same refund rules as retainers (Section 3).
5. Cancellation
You may cancel your service at any time by:
- Emailing us at info@zamtix.com with your account client name, and service.
- Notifying your account manager in writing.
We require 15 days’ written notice before your next billing date to stop the next cycle’s invoice. Cancellations submitted after this window may result in one additional billing cycle.
6. Non-Refundable Items
The following are not eligible for refunds:
- Work already completed or in progress
- Ad spend paid to advertising platforms
- Custom strategy documents, audits, or reports already delivered
- Setup or onboarding fees, once onboarding has begun
- Services terminated due to breach of contract or Terms of Service
7. Dissatisfaction with Service
If you’re unhappy with the quality or direction of our work:
- Contact your account manager or info@zamtix.com as soon as possible.
- We will review your concerns and offer revisions, strategy adjustments, or additional support at no extra cost where reasonable.
- If concerns can’t be resolved, partial refunds for unused/undelivered work may be considered on a case-by-case basis, at our sole discretion.
8. Exceptions
We may issue a full or partial refund outside this policy in cases such as:
- Duplicate or accidental billing
- Documented failure on our part to deliver agreed-upon services
- Technical/billing errors
9. How to Request a Refund
- Email info@zamtix.com with the subject line “Refund Request.”
- Include your name/business name, service purchased, and reason for the request.
- We will respond within 01 – 02 business days with a decision.
10. Changes to This Policy
We may update this policy periodically. Updates will be posted here with a revised “Last updated” date. Continued use of our services after changes take effect means you accept the revised policy.
11. Contact Us
Email: info@zamtix.com
Phone: +1(215) 792-2359